Controlled Substances/ Narcotics
Appointment Reminder Call Information:
As a service to our patients, we have implemented a telephone appointment reminder system, HouseCalls, to provide you with the courtesy of a timely reminder of your next scheduled appointment.
If you are unavailable when the call is made and have voicemail or an answering machine, the system will leave you a brief message.
Appointment Cancellation Policy:
If you should need to cancel and/or reschedule your appointment, please call us at 802-388-6777. We require 24 hours notice for all cancellations. If you do not call us in advance of your appointment time, you will be considered a “No Show”. After 4 “No Shows” you may be dismissed from our practice.
Please bring your insurance card and photo ID with you to your appointment. When you check in, notify us of any changes in your insurance coverage.
Our policy is to notify patients of all test results, either by phone or by mail. Unless there is an unanticipated abnormal result or one that requires urgent attention, it may be up to 10 days for you to get your results, longer for some tests. Be assured that all tests are reviewed for urgency by a clinical staff member as soon as we receive them, even if the ordering provider is not immediately available. Please do not call for results unless you have not heard from us by 2 weeks after the test was performed.
Referrals to other Providers:
If your provider has determined that you must be seen by an outside specialist, i.e., cardiologist, podiatrist, etc., we can make that appointment for you when you check out. We will send appropriate medical records required for your care to the specialist. You may also require an insurance referral. Depending upon your insurance, pre-certification/prior authorization may need to be completed in order for your insurance company to pay for those visit(s).
Please provide the date of injury, employer, and worker’s comp liability insurance. Failure to provide this information at the time of your visit will result in the bill being sent to you as a “self pay”. You will then be responsible for submitting the bill for payment.
Medical Records & Patient Confidentiality:
It is our responsibility to protect the confidentiality of your medical records at all times. Records may only be released with the written consent of the patient or the patient’s legal guardian. If you would like your records transferred, you must sign a release statement giving us permission to share your records or send information to another office. It usually takes 30 days to transfer/copy your medical records.
Billing Questions . . .
HIPAA Privacy Notice