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Patient Information

Helpful Forms & Information:

Prescription Refills:

Please contact your pharmacy to request medication refills. This also applies if you have no refills left on your bottle(s). Your pharmacy will  contact us with your medication needs. Refill requests take 48 to 72 hours (or 3 business days) to process. Requests made on a Friday will be processed the next business day.

Mail Order Pharmacies:
For our office to send scripts to your mail order pharmacy we will need you to contact the insurance company that you have the pharmacy benefits with. (The phone number should be on the back of your card.) Please let us know which Mail Order Pharmacy you will be using with your medications.

Controlled Substances/ Narcotics
These medications require a written script to be hand carried to your pharmacy. Please call 388-7185  and ask to connect to our refill line. Refill requests take 48 to 72 hours (or 3 business days) to process.
Requests made on a Friday will be processed the next business day.

Appointment Reminder Call Information:

As a service to our patients, we have implemented a telephone appointment reminder system, HouseCalls, to provide you with the courtesy of a timely reminder of your next scheduled appointment.

HouseCalls will call you 2 days prior to give you the day, date and time of your appointment. You will also be able to either confirm or cancel the appointment by using your telephone keypad.

Press the 1 Key to confirm the appointment.
Press the 2 Key to repeat the message
Press the 3 Key
to cancel the appointment.

If you are unavailable when the call is made and have voicemail or an answering machine, the system will leave you a brief message.

Appointment Cancellation Policy:

If you should need to cancel and/or reschedule your appointment, please call us at 802-388-6777. We require 24 hours notice for all cancellations. If you do not call us in advance of your appointment time, you will be considered a “No Show”. After 4 “No Shows” you may be dismissed from our practice.

Insurance Card:

Please bring your insurance card and photo ID with you to your appointment. When you check in, notify us of any changes in your insurance coverage.

Test Results:

Our policy is to notify patients of all test results, either by phone or by mail. Unless there is an unanticipated abnormal result or one that requires urgent attention, it may be up to 10 days for you to get your results, longer for some tests. Be assured that all tests are reviewed for urgency by a clinical staff member as soon as we receive them, even if the ordering provider is not immediately available. Please do not call for results unless you have not heard from us by 2 weeks after the test was performed.

Referrals to other Providers:

If your provider has determined that you must be seen by an outside specialist, i.e., cardiologist, podiatrist, etc., we can make that appointment for you when you check out. We will send appropriate medical records required for your care to the specialist. You may also require an insurance referral. Depending upon your insurance, pre-certification/prior authorization may need to be completed in order for your insurance company to pay for those visit(s).

Workers Compensation:

Please provide the date of injury, employer, and worker’s comp liability insurance. Failure to provide this information at the time of your visit will result in the bill being sent to you as a “self pay”. You will then be responsible for submitting the bill for payment.

Medical Records & Patient Confidentiality:

It is our responsibility to protect the confidentiality of your medical records at all times. Records may only be released with the written consent of the patient or the patient’s legal guardian. If you would like your records transferred, you must sign a release statement giving us permission to share your records or send information to another office. It usually takes 30 days to transfer/copy your medical records.

Billing Questions . . .
Please feel free to contact the Porter Practice Management (PPM) Billing Office at the main phone line
of (802) 388-8808. More information...


Addison Family Medicine 82 Catamount Park Middlebury, VT Phone: 802 388-7185 A department of Porter Hospital

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